How-to 1 October 2026

How to Change Your Betway Number or Reset Your Password

By the Mzansi Betting Sites team · independent reviews of licensed SA bookmakers

To change your number on Betway, log in, open the menu, go to My Account and Update Details, enter your ID or passport number, choose to update your cellphone number, type the new number and confirm the one-time PIN (OTP) sent by SMS. To reset a password, tap Login, then Forgot Password, and follow the ID and liveness checks.

Both jobs matter more at Betway than at most sites, because your mobile number is your username. Whoever controls that number can receive your reset codes. This guide covers the steps and, just as importantly, the SIM-swap and OTP scams that target betting accounts.

Why your cellphone number is the key to your Betway account

Betway uses your mobile number to log you in and to send OTPs for sensitive changes. That makes it convenient, but it means three things:

If you change networks or lose a SIM, update Betway before the old number stops working, if you can.
If a criminal takes over your number through a SIM swap, they can try to reset your password.
Anyone who talks you into reading out an OTP can make changes to your account in your name.

How to change your number on Betway

Betway's help pages describe these steps. Labels change when the site is redesigned, so look for the closest match.

Go to betway.co.za or open the app and log in.
Open the burger menu (three lines) and go to My Account, then Update Details.
Enter your ID or passport number to confirm it is you.
Choose the option to update your cellphone number.
Type your new mobile number.
An OTP arrives by SMS. Enter it and tap Next.

Once the change goes through, log in with the new number from then on. Your balance, bets and history stay the same; only the username changes.

What if you no longer have the old number?

If your old SIM is lost, stolen or disconnected and you cannot complete the steps above, contact Betway support rather than opening a new account. Support is available 24/7 by live chat and WhatsApp, by email at support@betway.co.za and by phone on 0861 787 250. Expect to prove your identity; that is a protection, not red tape. Opening a second account to get around the problem usually causes more trouble, because bookmakers allow one account per person and FICA will link the two.

How to reset your Betway password

Betway's reset process includes an identity check, which is a step up from a simple SMS code. As Betway describes it:

Go to betway.co.za and tap Login.
Enter your mobile number and tap Forgot Password.
Enter your ID number and select Reset Password.
You receive a verification message to continue.
Tick the box to consent to the processing of your personal data.
Complete the liveness check, a short selfie-style check with your phone's camera that confirms a real person matching the account is present.
Enter and confirm your new password.

Do the liveness check in good light with your face uncovered. If it keeps failing, contact support rather than repeating it many times.

Choosing a strong password

Do not reuse your banking or email password. If one site leaks, reused passwords are the first thing criminals try elsewhere.
Use a longer phrase rather than a short word with a number on the end.
Do not use your ID number, birthday or cellphone number.
A password manager on your phone makes this easy.

Common login problems

Wrong number format: use the format the login box asks for, typically ten digits starting with 0.
Too many attempts: repeated wrong passwords lock the account temporarily. Reset rather than guess.
Reset SMS not arriving: check signal, check the number on the account is the one in your hand, and wait a few minutes before requesting again.
Account locked by a time-out: a responsible gambling lock stays in place until it ends. See how to delete, block or unlock a Betway account.

Our Betway review has a short login checklist as well.

SIM-swap fraud and betting accounts

A SIM swap is when a criminal convinces or bribes someone at a network to move your number to a new SIM card. Your phone suddenly loses signal, and the criminal starts receiving your SMSes, including OTPs. Banks have been the main target, but any account that relies on SMS codes, betting accounts included, is exposed.

Warning signs

Your phone shows "No service" or "SOS only" in an area where it normally works.
You receive an unexpected SMS saying your SIM has been swapped or your number ported.
You get OTPs or password-reset messages you did not request.

What to do

Contact your network immediately from another phone and ask them to stop or reverse the swap.
Contact your bank if your banking app uses the same number.
Contact Betway support and ask them to secure the account.
Once you have your number back, reset your Betway password.

Ask your network whether it offers extra protection for SIM swaps, such as an in-store ID check or a PIN on your account.

Never share your OTP, PIN or password

The most common way betting accounts are taken over is not hacking. It is someone asking nicely. Typical scripts:

A caller "from Betway" says there is a problem with your withdrawal and asks for the code they have "just sent".
A WhatsApp message offers a "free bet" or "guaranteed tip" if you confirm your details.
A "tipster" or "Aviator predictor" group asks for your login to "set up" a system. See why predictor apps are scams.

The rule is simple: an OTP is for you to type into Betway yourself, never to read out to anyone. The same goes for voucher PINs and your bank's OTPs. A genuine support agent will not ask for them.

If you think you have already shared a code, reset your password at once, check your withdrawal details and pending withdrawals (our Betway withdrawal guide shows where), and tell support.

Changing your bank account number

Betway's Update Details area also covers your bank account for withdrawals. Betway only pays into an account in your own name, and may ask for a bank statement showing the account number, bank and branch code. Treat any unexpected change to your banking details as a sign someone else is in your account.

FAQ

Can I change my Betway number without the old SIM?

The self-service route sends an OTP, and a lost number can make it harder. Contact Betway support, who will verify your identity before making the change.

Why does Betway ask for a liveness check?

It confirms that the person resetting the password is the account holder, which blocks criminals who only have your ID number and SIM.

Will changing my number affect my balance or bonus?

No. Your balance, open bets and history stay on the account. Only the number you log in with changes.

Does Betway ever ask for my OTP by phone?

You should never give an OTP to anyone who contacts you. If in doubt, hang up and contact Betway yourself through the website, app or the number on its site.